Privacy Policy

Introduction

At Tilvo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our productivity platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (optional photo, preferences)
• Content you create (tasks, events, notes, bookmarks)
• Voice recordings when you use voice commands (processed and not stored)
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you access our services, we automatically collect:

• Device information (browser type, operating system)
• Usage data (features used, time spent, interactions)
• Log data (IP address, access times, pages viewed)
• Analytics data to improve our services

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process voice commands and AI-powered features
• Send you updates, notifications, and reminders
• Respond to your comments and questions
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues
• Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Secure authentication through Clerk
• Regular security audits and updates
• Access controls and monitoring
• Secure data centers with enterprise-grade infrastructure

Voice Data

When you use voice commands:

• Voice recordings are processed in real-time by Deepgram
• Transcriptions are used to create tasks, events, and notes
• Audio recordings are not permanently stored
• You can disable voice features at any time

AI Processing

We use OpenAI's GPT models to:

• Parse natural language commands
• Extract structured data from your input
• Provide intelligent suggestions and automation

Your data is processed according to OpenAI's data usage policies and is not used to train their models.

Third-Party Services

We work with trusted third-party services:

• Clerk for authentication
• Deepgram for voice transcription
• OpenAI for AI processing
• Resend for transactional emails
• PostHog for analytics
• Payment processors for billing

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Disable specific features (like voice commands)

Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we remove your personal data within 30 days, except where we are required to retain it for legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@tilvo.tech